Order & Delivery info
Your order will be shipped between Mondays and Fridays. If you place an order on a Danish public holiday, it will be processed on the following working day.
Country of delivery: Italy
|STANDARD DELIVERY||EXPRESS DELIVERY|
|Delivery Time 4-5 days||Carrier UPS||Delivery Time 1-2 days business days for orders placed before 14:00||*Standard delivery is free for Access All Areas members.|
|Cost||5 €*||20 €||Carrier UPS|
How will my order be delivered?
All orders will be delivered by UPS to your home address. If you’re not at home at the time of delivery you can collect your parcel at the nearest UPS pick-up point. You’ll be notified of the location of the pick-up point by UPS in the delivery slip.
You’ll need to sign for your parcel when you receive it, unless another option is provided by the courier. If your parcel is delivered to a pick-up point, the courier will keep the parcel for 10 calendar days before returning it to us as undelivered.
You won’t be charged for any additional shipping costs.
HOW CAN I TRACK MY ORDER?
Create an account with us before you place an order.
You can easily track your orders by visiting My Account.
- My account
- My order
- Track order
Here you can view your past orders or the status of your current order.
If you placed an order without an account or without being signed in, you will only get an e-mail notification with a tracking number. Use it to follow your delivery on the UPS homepage.
COUNTRIES WE DELIVER TO
If your country is not on the list, we are currently not shipping to your country.
We are working to expand but unfortunately, we are not there yet.
We currently ship to the following countries:
- Austria (excl. Riezlern)
- Denmark (excl. Faroe Islands and Greenland)
- Finland (excl. Aland Islands)
- France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia)
- Germany (excl. Island Helgoland, and area of Busingen)
- Italy (excl. Campione d'Italia, Livigno, San Marino and Vatican City)
- Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
- Norway (excl. Svalbard)
- Spain (excl. Canary Islands, Ceuta and Melilla)
- United Kingdom (excl. Isle of Man, Jersey and Guernsey)
Exchange and Returns
We do not offer exchanges. Please place a new order if you like to change the style, color and/or size.
- 1. Pack all the items you want to return -- ideally into the original parcel provided.
- 2. Fill out the return form, tear it off and enclose it in the parcel. This will help us process your refund faster.
- 3. Attach the prepaid return label to the outside of your parcel. The label also contains the return address and tracking number.
- 4. Take the parcel to your nearest UPS drop off point. You can find your nearest one here and track your parcel here. Or book a pick-up appointment here.
We offer free returns and you must return your product or notify us with your intent to return within 14 days after delivery. Simply follow the steps below and we'll take care of the rest.
When we receive your parcel, we'll arrange your refund, excluding original shipping cost, and send you a notification email. If you have any questions regarding your return, simply contact our Customer Care.
Alternative returns info
You can also arrange the return shipment yourself through any postal service within 14 days. However, in this case you will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse. We recommend obtaining a receipt from the postal service as proof of postage.
Please make sure you fill out the return form at the bottom of the delivery note and enclose it in your parcel so we can process your refund correctly.
- SGL E-Commerce A/S (Peak Performance)
- Priorparken 412
- DK-2605 Brøndby
Our aim is to get your refund to you as quickly as possible. We'll usually process your refund within 3 days of receiving your parcel or evidence you have sent it. As soon as that's done, we'll send you an email to let you know your refund is on its way. After you've received the email, please allow another 5--10 working days for the refund to be credited to your account. This time period depends on which bank or card issuer you have and is unfortunately out of our control. Usually, you will be refunded in the same form of payment you originally used for the purchase. If this is not possible, we will immediately contact you to arrange an alternative refund method.